Clinical Skills Development Service

Help


We're here to help

We hope that you find our website and the information displayed easy to access and use. If the frequently asked questions below aren't of any help, or you have further questions or feedback please contact us.

Help Topics

Registration

How do I register for a course?

Registrations for all CSDS courses are submitted online.

  1. Browse our Course List to find a course.
  2. Click the course title, more info or register button of your chosen course. Screencapture of course info and registration button
  3. The course information will be displayed. Beneath the heading course dates will be a list of the dates and locations available for registration. If you are registering for an eLearning course, the heading will simply display register. Screencapture of course dates.
  4. Click on the register button. If applicable, ensure you click the corresponding register button of your desired date and location. Screencapture of course register buttons.
  5. You will be taken to the course registration page to complete the registration form.
  6. If you don't currently have a CSDS account please click the link to create an account. If you do have a CSDS account, please log in. Other than an providing an alternate email address, all registration fields are required, please complete them with care.
  7. Once you have successfully submitted the registration form, you will receive an email containing further information on how to proceed.
I’m having difficulty registering, what can I do?

We’re available to assist by phone or email with any issue you may be having completing our registration form. We do suggest however, that you first try the following:

  • Refresh the page and try again.
  • Complete the course registration form using an alternate browser.
  • Take note of any error messages, if the error doesn’t give you enough information to continue, call us with the error handy so we can assist you efficiently.
Do I already have an account with CSDS?

If you are unsure, simply use our forgotten password form to check. Submitting your email address through this form will cross-check it with our records.

If you do have an account, we’ll email you instructions for how to reset your password, check your email inbox!

If you don't have an account - the form won't successfully submit. You'll need to create an account.


Login help

How do I create an account?

Visit our create an account page. Alternatively, you can also create a CSDS account during the course registration process.

Upon creating an account you'll receive an activation email. Click the link in that email to complete the activation process.

Once you have created an account with us, you’ll have access to My Account where you can:

I can’t log in, what do I do?

Please try the following:

If you still can’t log in, please contact us.

I’ve forgotten my password, help?!

Use the forgotten password form. We’ll email you a link so you can specify a new password.

Why didn’t I receive my activation email?

If you haven't received the account activation email within a few minutes, please check the spam/junk folder of your email account. Still haven’t received the email? Log in to your account, where you will be able to resend it.

I’ve reset my password, why can’t I log in with it?

We’ve found the main cause for a reset/new password not to work is that the incorrect email address is being entered. Please check the spelling of your email address as well as the correct use of any underscores or dots.

We allow users to log in with either their primary or alternate email address.


Face-to-face courses

I’ve registered, how do I pay for my course?

Log in to My Account. Under Pending Course Registrations your course will be displayed. Click the Pay Now button to be taken to our payment options, including online, by phone or by fax.

How do I print/download my Certificate?

Log in to My Account. Courses listed under Completed Courses will display a certificate badge as shown in the image below. Click this badge to download your PDF certificate. Be aware that certificates are not applicable to all courses.

Screencapture of certificate download icon.
Is the course catered?

Yes, morning tea, lunch and afternoon tea will be provided. Special dietary requirements will be catered for upon request. All catering provided will comply with the QLD Health Healthy Choices Strategy. Coffee and tea facilities are available.

What should I wear?

Please wear comfortable casual attire. Enclosed footwear is mandatory. You may like to bring a jumper as training rooms can be cold.

Can I claim college points for this course?

College points can be claimed for a number of our courses. If you are unsure please refer to the course information page or contact the college directly to discuss.

How do I get to the Clinical Skills Development Service?

The Skills Development Centre is located at the Royal Brisbane and Women's Hospital (RBWH), Herston campus - open Google map. To access the hospital via train please disembark at Bowen Hills or Fortitude Valley station. A Busway is located on the RBWH and RCH campus. For public transport information please go to Translink.

Is there parking available?

Discounted parking is available at Wilson Car Park on Herston Rd, Monday to Friday until 6.00pm. Our reception staff will validate your ticket upon request. Limited street parking is also available, fees apply.

What if I cannot attend the course?

Our reception is open from 7.30am to 4.30pm daily. Please call reception on 07 3646 6500 if you are unable to attend a course.

What do I do if I am running late for the course?

Our reception is open from 7.30am to 4.30pm daily. Please call reception on 07 3646 6500 if you are running late to attend a course.

Do you have any accommodation recommendations?

If attending a course at the Skills Development Centre in Brisbane we recommend sourcing accommodation available in the CBD, Spring Hill, Bowen Hills and Fortitude Valley areas.

Is it compulsory to read the pre-course manual?

If you are experiencing difficulty in completing any pre-course reading or exams please contact us to discuss.


eLearning courses

How do I print/download my Certificate?

Log in to My Account. Courses listed under Completed Courses will display a certificate badge as shown in the image below. Click this badge to download your PDF certificate. Be aware that certificates are not applicable to all courses.

Screencapture of certificate download icon.
I’ve registered for an eLearning course, how do I access it?

Log in to My Account. My Courses will list all your current courses, including your eLearning courses. Access an eLearning course by the access/resume course or by clicking the course title.

Why isn’t this page/quiz/pdf displaying?

It could be one of many reasons, but before contacting us we suggest you try the following:

How can I see my results/progress?

Course completion
Once a course is tracked as complete - it will display under Completed Courses in My Account.

Module progress
Each module in your eLearning course displays a progress bar to indicate your progress through the module’s learning material.

Quiz results
On completion of a quiz you’ll be shown your results. You cannot view these results again. If you would like to keep a record of your results, be sure to print the page or take a screen capture.

Who else can see my results/progress?

Only Course Directors and Facilitators have access to your data.

Can I have my quiz attempts reset?

If the course is part of a group please contact your Group's Facilitator. Facilitator email addresses are provided under My Groups.

For standalone courses, please send your request through our contact form and we'll get back to you as soon as possible.


Should you have any other issues accessing or using an eLearning course, please contact us or email support@sdc.qld.edu.au directly.

My Groups

What is a group?

A group enables eLearning participants to be facilitated towards a common learning goal. Each group is managed by one or more Facilitators, who monitor participant progress, and are able to reset quiz/evaluation attempts and generate group specific reports.

How do I accept an invitation to join a group?

There are two ways to accept an invitation:

  1. All group invitations are sent via email. Follow the link in the email that says 'click here to join this group'. You'll be taken to your internet browser and directed to our website.
    • If the email address the invitation was sent to is associated with an existing CSDS account, you'll be presented with a message confirming you have joined the group. You'll be required to log in to access the group.
    • If the email address the invitation was sent to is not associated with an existing CSDS account, you'll be presented with an account registration page. Please complete all your details accurately and submit the form. Successful submission of the form will create your CSDS account and enrol you in to the group.
  2. Log in to My Account, and navigate to My Groups. Here you'll find a list of outstanding group invitations (along with a list of any groups that you have already joined). Click the 'accept' button to join the group (as shown in the example below). Screencapture of My Groups

Where do I access the groups I have joined?
Log in to My Account, and follow the link to My Groups. Here you'll find a list of groups that you are a participant in.

How do I contact my group Facilitator/s?

Participants can contact their Facilitator's by email. Navigate to My Groups, where a contact email address is provided next to each Facilitator's name.

Who has access to my data?

Only Course Directors and Facilitators have access your data. This data includes course progress/completion reports, some demographic data and your email address.


eLearning Group Facilitators

Why become a Facilitator?

As a Facilitator you can

  • invite participants
  • monitor participant registration status
  • access participant progress and completion reports
  • reset quiz/evaluation attempts.
Who can be a Facilitator?

Anyone with the correct clinical credentials can become a Facilitator.

How do I become a Facilitator?

If you are interested in becoming an eLearning Facilitator please let us know via our contact form by selecting the subject 'Become an eLearning Facilitator'. Be aware that you can only facilitate eLearning courses that you have successfully completed.

How many groups can a Facilitator have?

Facilitators can create and manage as many groups as required. Group names must be unique.

How do I access the groups I facilitate?
Log in to My Account, and follow the link to Group Management. Here you can create, view and manage eLearning groups.

As a Facilitator, which eLearning courses can I add to my group?

Facilitators can add any eLearning course they are registered for to a group.

Who can a Facilitator invite to a group?

Facilitators can invite anyone to be a participant of a group (by email address only). The invited participant can choose to accept or ignore the invitation. Facilitators can monitor the status of each invitation by accessing the group under Group Management.

Facilitators can also add other recognised CSDS eLearning Facilitators to a group (by email address only). Facilitators can choose to leave the group at anytime, but cannot be removed by other Facilitators.Please contact us if you have any concerns.

What reports do Facilitators have access to?

Facilitators have access to progress and completion reports of the participants in their group/s. This data can be found under Reports.


My Account

My personal/professional details have changed, how do I update them?

Log in to My Account, and follow the link to My Profile. Here you'll have the option to Edit My Profile. Don't forget to save any changes you make!

Can I change my password?

Log in to My Account, and follow the link to Change Password. You can change it to anything you wish as long as it contains at least one uppercase, lowercase and numeric characters and is at least 6 characters long.

Can I stop emails being sent to both of my email addresses?

Log in to My Account. Follow the link to My Profile and press the Edit my Profile button. In editing mode you'll have the option to opt out of email correspondence to an email address. Don't forget to save any changes you make!

Can I print/download a payment receipt for my payment?

Log in to My Account. Follow the link to Payment History. Each payment will have a link to a payment receipt.